SERVICE AND SUPPORT
If you run into any problems with the boiler, please contact us directly by email or fill out the online service request. We will do our best to resolve any problems you might have within 24 hours.
In case of special condition, ZOZEN will forward your request to one of its partnered sales representatives depending on the country and state. The local maintenance personnel will arrive at the customer site as soon as possible.
First, you can communicate with our professional boiler consultant through email, telephone or online chat.
Here are some questions we need to know from you，eg：
1. What are your available fuel and energy saving requirements?
2. What is the emissions standard in your city?
3. What is your expected capacity of your boiler?
Next, according to your needs and conditions of use, we will provide
energy saving and reliable boiler system solutions.
——“ Let your boiler operate more efficiently and economically”
We will regularly communicate with you to know about operating condition of your boiler ，and provide guidance according to your requirements. If you have other demands, we will help you immediately. Include：
Parts / Debugging / Installation / Repairing / Maintaining / Training